Shipping & Returns
SHIPPING AND HANDLING
SHIPPING AND HANDLING CHARGES
Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
SHIPMENT BY UPS
We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Allow 4-10 business days for delivery of back ordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Entire orders will be shipped together if possible.
RETURNS AND EXCHANGES
All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
No charge for exchange. We will exchange customer orders that do not fit if the customer requests the same item in a different size. Customer pays all shipping charges.
CUSTOMER ORDER ERROR
Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
RETURN SHIPPING INSTRUCTIONS
Return via prepaid UPS or US mail. Insure shipment for full value of the purchase. Use original packaging. We are not responsible for packages lost during return shipping
Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to: